Refund Policy

Last updated: October 1, 2026

At Kavellora, every logo design project involves dedicated creative work, time, and resources. We want you to feel confident when purchasing our services, so we have established the following refund policy.

1. Digital Design Services

Because our logo design services involve custom creative work created specifically for each client, orders may become non-refundable once design work has started.

If you change your mind after purchasing a service but before any creative work has started, you may contact us to request a cancellation and refund.

Once our team has started working on your project, the order may no longer be eligible for a refund.

2. Refund Requests

To request a cancellation or refund, please contact us as soon as possible and provide:

• Your full name
• Order number
• Email address used for the purchase
• Reason for your refund request

Refund requests are reviewed individually based on the status of the project and the amount of work already completed.

3. Completed or Delivered Work

Refunds are generally not available once the final logo files or completed design deliverables have been provided to the customer.

If you experience an issue with your delivered files, please contact us and we will work with you to resolve the issue.

4. Revisions

Our design packages may include revisions depending on the package purchased.

A request for additional revisions does not automatically qualify for a refund. We encourage clients to provide clear and detailed feedback so our designers can better understand their preferred direction.

5. Duplicate Purchases

If you accidentally purchase the same service more than once, please contact us as soon as possible. Duplicate orders that have not yet entered production may be eligible for cancellation and refund.

6. Unauthorized or Fraudulent Transactions

If you believe that a purchase was made using your payment information without authorization, please contact us immediately.

We may request additional information to verify the transaction and investigate the issue.

7. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

8. Chargebacks

We encourage customers to contact Kavellora before initiating a payment dispute or chargeback. We will make reasonable efforts to resolve legitimate concerns directly and fairly.

Fraudulent or abusive chargebacks may be investigated and contested where appropriate.

9. Changes to This Refund Policy

Kavellora reserves the right to update this Refund Policy from time to time.

Any changes will be published on this page, and the “Last updated” date will be revised accordingly.

10. Contact Us

If you have questions about this Refund Policy or would like to request a cancellation or refund, please contact us through the contact information available on Kavellora.com.

Kavellora
Website: Kavellora.com
Email: Contact us through our website’s contact page.